Legal
Privacy Policy
Family Window is made by 12420813 Canada Inc., a Canadian corporation operating as Sports Coaching AI ("we", "us"). We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the other privacy laws that apply to you. Contact: [email protected].
The short version
- Family Window is for video calls between family members, with live captions for people with hearing loss.
- We do not record your calls. Sound, video, captions and typed messages go directly between the phones in the call. Every call is end-to-end encrypted, so not even we can see or hear it.
- We keep only what the app needs to work: your account, your family list, a record of calls (who, when, how long, never what was said), and basic information about a parent's phone so family can help keep it working.
- We don't sell your data, show ads, or track you across other apps.
What we collect and why
| What | Why | Where it's kept |
|---|---|---|
| Email address | To sign you in (we email you a one-time code) | Our database |
| The name you choose and an optional photo (a family admin can set them for a parent) | So your family recognises you | Our database; the photo in private storage that only you and your family can open |
| Names you give family members (e.g. "Mum") | So people appear by the name you know them by | Our database; shown only to you, and to family admins for a parent's phone |
| Family membership (who is in which family, invites, approvals) | So only your family can call you | Our database |
| Call records (who called whom, when, whether it was answered, how long) | Missed-call reminders and call history in the app | Our database |
| Settings (caption size and script, quiet hours, who may auto-answer) | So the app behaves the way you or your family set it | Our database |
| Information about a parent's phone (battery and charging, app and system version, whether camera, microphone, speech and notifications are allowed, when it was last online) | So family can see the phone is ready to ring and fix problems remotely | Our database; shown only to that parent's family |
| Push tokens | So Apple or Google can ring your phone when the app is closed | Our database |
| A public encryption key for each phone | To set up end-to-end encryption. The matching private key never leaves your phone | Our database (public key only). When a phone's key is new, your family is told and the caller is asked before calling it |
| Family activity (e.g. "Anu changed Mum's caption size") | So everyone in the family can see changes made on a parent's behalf | Our database |
We do not collect call audio or video, captions, typed messages, your address book, your location, or advertising identifiers.
If you join the waitlist on this website
If you leave your email under "Notify me" on our home page, we keep that email address, the wording you agreed to and when, so we can email you once, when Family Window is available on the App Store and Google Play. We don't use it for anything else, don't link it to an app account, and never share or sell it. Every email we send has an unsubscribe link. We delete the list within 90 days of sending the launch email, or sooner if you ask at [email protected].
Captions and speech recognition
Captions are made on the phone of the person speaking, by that phone's own speech recogniser: Apple Speech on iPhone and iPad, and Google speech services on Android. When the language pack is installed, recognition happens on the phone. Otherwise the phone's speech service may send the audio to Apple or Google to recognise it, under their own privacy terms. Family Window never stores the audio or the captions.
Captions can be wrong. Don't rely on them in an emergency or for medical, legal or financial decisions.
Who else handles data for us
These service providers run parts of the app. They process data only on our instructions.
| Provider | What for | Data involved |
|---|---|---|
| Supabase (servers in Mumbai, India) | Database, sign-in, sign-in emails | Everything listed above |
| LiveKit (servers nearest the people in the call) | Connecting calls between phones | Call audio and video in transit. LiveKit sees only encrypted data |
| Apple Push Notification service and Google Firebase Cloud Messaging | Ringing your phone when the app is closed | Push token, caller's name, call identifier |
| Expo (app updates) | Delivering app updates | Your phone's network address and app version when it checks for updates |
| Sentry | Crash reports so we can fix bugs | Error details, device model and system version. No names, emails, call content or screenshots |
| Apple and Google speech services | Captions (see above) | Speech audio, only when on-phone recognition isn't available |
| Our email provider | Sending sign-in codes | Your email address |
Some of these providers store or process data outside your country, including in India, Canada and the United States. We share data with no one else, except where the law requires it.
Who in your family can see what
Members of a family see each other's names and photos, the calls between them, and family activity. Family admins can see and change a parent's settings and see that parent's phone information. Nobody outside your family can see any of this.
How long we keep it
- Account, family and settings: for as long as you have an account.
- Call records and family activity: deleted automatically after 90 days.
- Call encryption keys: deleted within a day of the call.
- Invites: a family code works for 24 hours and a parent's setup code for 15 minutes; used and expired codes, and records of attempts to use them, are deleted a day later.
- Waitlist emails: deleted within 90 days of the launch email, or when you ask.
- Phone information: replaced each time the phone reports; deleted with the account, when you sign that phone out, or after a year without use.
- Backups held by our database provider: up to 7 days.
Deleting your account
In the app, go to Account › Delete account, or use our web deletion page. This permanently deletes your account, profile and photo, devices and keys, your call records and memberships, and any family where you were the only admin. You can also email [email protected].
Your rights
Depending on where you live, you can ask to see, correct, export or delete your data, and to object to or limit how it's used. Email [email protected] and we'll reply within 30 days. You can also complain to your data-protection authority; in Canada, that's the Office of the Privacy Commissioner of Canada.
Children
Family Window is not directed at children under 13, and we don't knowingly collect their data. If you believe a child has given us data, email us and we'll delete it.
Security
Data travels encrypted. Database rules limit family data to that family. Every call is end-to-end encrypted, and you can compare a privacy check code with your family to confirm no one else can open your calls. No system is perfectly secure; if we learn of a breach that affects you, we'll tell you as the law requires.
Changes
If we change this policy in a way that matters, we'll tell you in the app before the change takes effect.
Contact
Privacy Officer, 12420813 Canada Inc. (operating as Sports Coaching AI), Canada. [email protected]