Support

Install Family Window on your phone, sign in, and choose A son, daughter or relative. Tap Invite a parent: this creates your family and shows a QR code and a 6-letter code. Then install the app on your parent's phone, sign in, choose A parent, and scan the QR code (or type the code). You're connected, and you can change your parent's settings from your own phone.

Share an invite code with them. They choose A son, daughter or relative and enter the code, and a family admin approves the request. Invite codes expire after 24 hours.

• Open Family Window on your phone and check your parent's phone on the family screen; it lists anything that needs fixing.
• iPhone: allow notifications for Family Window, and check that Focus or Do Not Disturb isn't silencing it.
• Android: allow notifications and "full-screen" incoming calls for Family Window, and turn off battery optimisation for it.
• Open the app once after installing or updating it, so the phone can register for calls.

Yes. A family admin can let chosen family members be answered automatically on a parent's phone, so the parent doesn't need to tap anything. The call starts with sound, and the parent can turn the camera on.

Captions are made on the caller's phone, so the caller needs to allow speech recognition and microphone access. Captions work best in a quiet room, with the phone close to the speaker. Installing the language pack for your language (in the phone's keyboard or Siri settings) makes them faster and more private.

Yes. Hindi can be shown in Devanagari or in Roman script (Hinglish). A family admin can choose this in the parent's caption settings.

Go to Account › Change name or photo. A family admin can change a parent's name and photo from the parent's page.

In the app, go to Account › Delete account, or use the web deletion page.